Return Policy


If you have any questions at all about your new set of extensions then please don’t hesitate to email us at and we will be more than happy to assist you in any way we can!

How do I Contact you?

You may email us at We value every customer and always strive to provide you with the best customer experience possible, which is why we are proud that we guarantee a response within at least 24 hours to all inquiries.

Why is There a Piece That's Separate from the Rest?
When you received your new Shaggy Loxx Extensions, you will see that for your convenience, we provide compartment where you will find a single weft of hair. This is for you to use and test against your natural hair to ensure that it is a perfect match. If the seal on the main compartment where the rest of the wefts of hair are stored is broken, then you cannot return the extensions.

Our Return Policy

You must return the entire set of extensions, including the test weft in order to qualify for a return or exchange. You can not have cut, dyed or otherwise altered the test weft in any way in order to qualify for a return or exchange.

Do you Offer Returns?

We want you to absolutely love your new Shaggy Loxx Extensions but if for some reason you're not 100% satisfied, we offer a hassle-free exchange option or a 100% money back guarantee as well. The extensions must not have been opened, styled, dyed or otherwise been tampered with and you must return the unopened package within 30 days of its arrival.

How Do I Make a Return?

It's easy! Please email us at with your order number and we will respond with further instructions and a return address to use. All returned items are subject to an inspection to ensure that the seal has not been broken, they have not been opened, dyed or otherwise damaged and that you have returned the full set, including the test weft bag and hanger.

Why Can’t Opened Shaggy Loxx Extensions be Returned or Exchanged?

We take matters of hygiene and health very seriously and because it is a potential health hazard, we do not offer refunds or exchanges on opened sets of Shaggy Loxx Extensions where the safety seal has been broken. This policy is an industry standard and is put in place for the safety and health of all of our customers, including you.

How Long Do I Have to Make a Return?

All unopened Shaggy Loxx Extensions that have not had the safety seal broken must be returned within 30 days of arrival in order to eligible for return or exchanged.

Do I have to Pay for Shipping on Returns

No! We want to provide you the best possible customer experience that we possibly can. If you are for any reason would like to return your set of extensions, as long as it is within 30 days of delivery we are more than happy to offer free return shipping! Please note that for health and sanitation reasons, you must not have broken the seal on the main package, cut, dyed or used any product on the extensions in order to be able to return your extensions and get a full refund.

It is highly recommended that you use some sort of tracking on your returns because Shaggy Loxx is not responsible for lost packages. Please Note: Please indication “Return, No Duties” on your package, otherwise the package may be returned to you.

Can I Send a Return without Contacting you First?

You must always contact us first and get a return address. The address from where your package was sent may be different than the return address. Please be aware that Shaggy Loxx is not responsible for any returns made without contacting us first.

How and When Will I Receive My Refund?

Once the extensions have been received and inspected to ensure that they have not been opened, dyed or tampered with and that the full set has been returned. You will be refunded the full amount of your order, not including any shipping cost to the original method of payment you used to place the order.
Please Note. Some financial institutions take up to 3 business days to process your refund, so please allow at least three days for the refund to be reflected on your account balance before contacting customer service.