Shipping & Delivery

Shipping and Returns

We Offer Free Domestic Shipping and 100% Hassle Free Returns and Exchanges!

FREE standard shipping for all USA Orders over $159!

All USA based orders are typically shipped from our warehouse within 24 to 48 hours for your maximum convenience and satisfaction and your product will arrive with 7 to 10 business days

All International orders will incur a $30 shipping charge and are shipped via USPS and may take 2-3 weeks to arrive. Please note that additional customs and duties fees may apply for which you are responsible.

We are also not responsible for any delays that may be caused when your package is clearing customs in your home country.

Expedited 2 day shipping is available for your convenience for $12.99 and 1 Day Priority Shipping is available for $21.99 regardless of order value or size.

Returns Information

We want you to absolutely love your new set of Shaggy Loxx hair extensions! Which is why we offer a 100% money back guarantee on all unopened sets of extensions. Please contact us for returns requests and see our full return policy for more details here-Link to return policy page

The return policy does not apply to any products purchased with a discount code. All returns may be subject to a 20% restock fee at our discretion

How do I Track my Order?

Once your order has been processed you will receive a confirmation email that will be sent to the email you entered when you place your order. Please allow up to 48 hours for your order to be processed and the email to be sent.
Once your order has been processed and your new set of Shaggy Loxx Extensions have been shipped, you will receive a second email that will have a tracking number for your delivery.
It can sometimes take 1-2 days for your tracking number to be usable. If there is a problem with your tracking number for some reason, then please first contact the courier responsible for delivery before contacting us.

Taxes and Duties for International Shipments

All deliveries outside of the USA are sent DDU (duties and taxes unpaid) which means that our international customers who are outside of the USA, you are responsible for any additional, taxes duties or other fees that you may be required to pay when your delivery enters your country. These fees are usually paid to your local Customs Authority or the carrier and are not collected by Shaggy Loxx and are not our responsibility.
Some carriers such as DHL pay any duties or taxes on your behalf as soon as your package enters the country and then charge it to you upon delivery. This helps to ensure that your package is delivered in the shortest period of time possible. In some cases, there may be an additional administrative fee that is charged after you have paid the duties and taxes

Incorrect Address Disclaimer

It is absolutely vital that you provide us with the correct address for delivery. We cannot guarantee or be responsible for packages that are mailed to the wrong address because it was entered incorrectly. Please always be sure to double check your address before placing your order.

If your order is already processing or has already been sent we cannot guarantee an address change. You will have to wait and see if your package arrives or if it's returned to us. If it is returned, we will contact you to arrange its delivery or provide an exchange or refund.

Exchange ans Return Shipping

You are responsible for paying any shipping costs associated with returning any items back to Shaggy Loxx for exchange or refund.

What if I don’t Receive my Package but it Shows Delivered?

Every shipment comes with a tracking number you can use to track and monitor the progress and status of your order. If your order shows delivered but you haven’t received it then please first contact the carrier responsible for delivery before contacting us.
We are not responsible for any packages who’s tracking number shows it has been delivered to the address you entered upon placing your order.
If in the past you have experienced lost or stolen packages, it may be advisable to have the delivery sent to your work address or another address where you know the package will arrive safely. We would truly hate for your new Shaggy Loxx Extensions to be lost or stolen before you ever got the chance to experience them.

State Sales Tax for USA Deliveries

Shaggy Loxx collects state sales tax on all deliveries that are made to the state of Indiana, at the rate required by the county that the customer resides in.